Companies that are challenged by maximizing aftermarket profits now can turn to SAS, the leader in business intelligence, for transformation. Today SAS announced the release of its SAS® Service Intelligence software suite, an integrated family of solutions that monitors, predicts and optimizes a company’s entire service chain. The suite uses the power of the popular SAS® Warranty Analysis solution by combining it with the forecasting strength of SAS® Service Parts Optimization and SAS® Service Operations Optimization to harness a goldmine of previously disconnected business processes.

As product margins dwindle under intense global competition, leading-edge companies are recognizing the ability to harvest more profits through improved forecasting, suspect claim analysis and reduced inventories while maintaining and even improving customer satisfaction levels. They are realizing competitive advantage by improving quality and performance throughout the service chain, and even feeding timely quality reporting back into design and manufacturing. [Read more…]